Privacy Policy

Welcome to Pawtual. We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our pet food products, or interact with us in any way.

By using our Website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

 1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily give us when you:

  • Create an account – name, email address, phone number, password.
  • Place an order – billing address, shipping address, payment details (processed securely by our payment partners, not stored by us).
  • Subscribe to our newsletter – email address.
  • Contact customer support – name, contact details, and any message you send.
  • Submit reviews, photos, or stories – content you upload, which may include your pet's name, breed, or image.
1.2 Information Collected Automatically

When you browse our Website, we automatically receive:

  • Device and browser data – IP address, browser type, operating system, device identifiers.
  • Usage data – pages visited, time spent, clicks, scrolls, referring URLs, and search queries.
  • Cookies and similar technologies – we use cookies to remember preferences, analyse traffic, and improve your experience. For more details, see our [Cookie Policy] (or section below).
1.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (if you interact with us on Facebook, Instagram, etc.).
  • Payment processors (only transaction confirmation, no card details).
  • Analytics providers (e.g., Google Analytics) and advertising partners.

2. What We Do with Your Information

2.1 How We Use Your Information

We use your information to:

  • Process and fulfil your orders – including shipping, payment confirmation, and order updates.
  • Communicate with you – respond to inquiries, send order receipts, and provide customer support.
  • Send marketing communications – with your consent, we may send you promotional emails about new products, offers, or events. You can unsubscribe anytime.
  • Improve our Website and products – analyse usage trends, fix bugs, and personalise your experience.
  • Comply with legal obligations – such as tax, accounting, and fraud prevention.
  • Protect our rights – detect and prevent security incidents or misuse of our services.
2.2 How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service providers – shipping carriers, payment gateways, email marketing platforms, IT support, and analytics tools – all under strict confidentiality agreements.
  • Advertising partners – we may share hashed email or device data with platforms like Facebook/Meta to serve targeted ads, but you can opt out (see Section 5).
  • Legal authorities – if required by law, court order, or to protect our legal rights.
  • Business transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We never share your information with third parties for their own marketing without your explicit consent.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Recognise you when you return.
  • Remember items in your cart.
  • Understand how you interact with our site.
  • Deliver relevant ads on other platforms.

You can control cookie preferences through your browser settings or our cookie banner. By continuing to use our site without changing your settings, you agree to our use of necessary cookies. For non‑essential cookies, we will ask for your consent (where required by law).

4. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access – request a copy of your personal data we hold.
  • Correction – update or correct inaccurate information.
  • Deletion – ask us to delete your personal data (subject to legal exceptions).
  • Object/Opt‑out – opt out of targeted advertising, sale of data, or profiling.
  • Restriction – limit how we use your data.
  • Data portability – receive your data in a structured format.

To exercise any of these rights, please contact us at info@pawtual.com. We will respond within the timeframes required by law (usually 30 days).

For California residents: You have the right to opt out of the "sale" or "sharing" of your personal information for cross‑context behavioural advertising. You can do so by clicking the "Do Not Sell or Share My Personal Information" link in our footer, or by enabling the Global Privacy Control (GPC) signal in your browser.

For EU/UK residents: We rely on your consent for marketing cookies and for sending you promotional emails. You can withdraw consent at any time.

5. Data Security

Depending on your location, you may have the following rights:

  • Access – request a copy of your personal data we hold.
  • Correction – update or correct inaccurate information.
  • Deletion – ask us to delete your personal data (subject to legal exceptions).
  • Object/Opt‑out – opt out of targeted advertising, sale of data, or profiling.
  • Restriction – limit how we use your data.
  • Data portability – receive your data in a structured format.

To exercise any of these rights, please contact us at info@pawtual.com. We will respond within the timeframes required by law (usually 30 days).

For California residents: You have the right to opt out of the "sale" or "sharing" of your personal information for cross‑context behavioural advertising. You can do so by clicking the "Do Not Sell or Share My Personal Information" link in our footer, or by enabling the Global Privacy Control (GPC) signal in your browser.

For EU/UK residents: We rely on your consent for marketing cookies and for sending you promotional emails. You can withdraw consent at any time.

6. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., for tax records). After that, we securely delete or anonymise it.

7. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction. By using our Website, you consent to this transfer. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate the latest revision. Significant changes will be notified via email or a prominent notice on our Website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to:

Pawtual:
Email: info@pawtual.com
Whatsapp: +16674842036
Phone: (667)484 2036

 11. Frequently Asked Questions (FAQ) – Privacy

11.1 What personal data do you collect from me?

We collect information you provide (name, email, address, payment details, order history) and information automatically (IP, browser, cookies, usage data). We also collect content you submit, like product reviews or pet photos.
11.2 Do you sell my data to third parties?

No. We do not sell your personal information to anyone. We only share it with service providers who help us run our business (e.g., shipping, payment processing), and with advertising partners for targeted ads – but you can opt out of that sharing.
11.3 How do I opt out of targeted advertising?

You can opt out by:

  • Clicking the "Don't share data from my account" link here.
  • Enabling the Global Privacy Control (GPC) signal in your browser.
  • Adjusting your cookie preferences via our cookie banner.
11.4 How long do you keep my data?

We keep your data only as long as needed to serve you (e.g., order fulfilment, customer support) and to comply with legal obligations, such as tax records. Typically, this is 3–7 years, after which we securely delete it.
11.5 Can I see what data you have about me?

Absolutely. You can request a copy of your personal data by emailing us at info@pawtual.com. We will provide it within 30 days, free of charge.
11.6 How do I delete my account and data?

Email us at info@pawtual.com with the subject "Delete My Account". We will remove your account and associated data, except for information we must keep for legal reasons (e.g., transaction records).
11.7 Do you use cookies? Can I turn them off?

Yes, we use cookies to improve your experience (e.g., cart items, analytics). You can manage cookie preferences through your browser settings or our cookie banner. Note that disabling essential cookies may affect site functionality.
11.8 Is my payment information secure?

Yes. All payment transactions are processed through PCI‑compliant payment gateways (like Shopify Payments or Stripe). We do not store your full credit card number on our servers.
11.9 Do you respond to "Do Not Track" signals?

Our Website does not currently respond to "Do Not Track" browser signals, but we do honour the Global Privacy Control (GPC) signal as required by certain state laws.
11.10 How will I know if this policy changes?

We will update the "Last Updated" date at the top of this page. For significant changes, we will notify you by email (if you have provided one) or via a prominent notice on our homepage.