Cancellation policy

1. Subscription Plans

PAWTUAL offers recurring subscription plans for our cat food products ("Subscription"). By selecting a Subscription plan at checkout, you agree to purchase the selected product(s) on a recurring basis according to the delivery frequency you choose (e.g., every 2 weeks, every 4 weeks).

 

2. Billing & Automatic Renewal

YOU AUTHORIZE PAWTUAL TO BILL YOUR PAYMENT METHOD ON A RECURRING BASIS.

Your Subscription will automatically renew for additional periods of the same length as your selected plan (e.g., every 2 weeks or every 4 weeks) unless you cancel before the renewal date.

●  Billing Date: Your payment method will be charged on the day your first order ships. Subsequent orders will be billed on the same calendar day of each recurring period.

●  Payment Method: You must keep a valid payment method on file with us. You authorize us to charge your selected payment method for all recurring fees.

●  Price Changes: We reserve the right to adjust Subscription prices. You will be notified of any price changes before they take effect. Continued use of the Subscription after a price change constitutes your acceptance of the new price.

 

3. Cancellation Policy

You may cancel your Subscription at any time. No cancellation fees apply.

●  How to Cancel: Log into your PAWTUAL account and manage your Subscription settings, or contact us at info@pawtual.com.

●  Cancellation Deadline: To avoid being charged for the next recurring order, you must cancel at least 48 hours before your next scheduled billing date.

●  After Cancellation: Your Subscription will end after the current paid period. No further charges will be made. Already processed orders will still be shipped.

 

4. Pause & Skip

You may pause or skip a recurring order at any time through your account dashboard. Skipping an order will not change your next scheduled delivery date unless you adjust your plan settings.

 

5. Refund Policy

●  Unopened Products: Full refund within 30 days of delivery.

●  Opened Products: Partial refund or replacement (limit 2 cans per order) within 30 days of delivery.

●  To Request a Refund: Contact us at info@pawtual.com with your order number and reason for return.

 

6. Shipping

Subscriptions ship from our U.S. warehouse. Orders are typically processed within 24 business hours. Delivery times vary by destination. You will receive a tracking number via email once your order ships.

 

7. Modifications to Subscription

We reserve the right to modify or discontinue any Subscription plan at any time. If we make material changes to these Terms, we will notify you via email. Continued use of the Subscription after such notice constitutes your acceptance of the updated Terms.

 

8. Contact Us

For any questions regarding your Subscription, please contact us:

●  Email: info@pawtual.com

●  Website: WWW.PAWTUAL.COM

 

BY PLACING A SUBSCRIPTION ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS, INCLUDING THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL CANCELLED.